In this training guide I will be advising how to fix a boot loop, a boot loop is where the computer tries to load but then fails and sometimes comes up with a black screen and a cursor. If this issue happens to you then just simply follow this guide if your still having issues then please give us a call or email. The contact details are in the enquiries tab.
Step One- Turn off your computer at the plug if its a desktop if its a laptop ensure it is turned off by pressing the power button for 30 seconds.
Step Two- Once computer is turned off, turn it back on and hold F8 until it comes up with a blue page saying “Choose an option”, then click on “Troubleshoot”.
Step Three- Once in Troubleshoot click on “Advanced options” and then click on “System Restore”. From there it should come up with a list of dates that it was last backed up just click on the date when it was last working fine. Please be advised that you will lose your data from now until the selected date.
Step Four- Then click “Next” in the bottom right and it may come up saying please select your hard drive click on the “Local Disk C” which is where your primary operating system is stored. Then click “Finish” and it will go through the process of restoring your computer, please be advised this can take 30 minutes to an hour if it takes longer than 3 hours then the computer is frozen and you may have to start again.
Step Five- If you are still stuck in a boot loop or have any other issues or questions then please give us a call and someone can come out and fix it for you or advise if it needs to be in for a hardware repair. You’ll find all the contact details in the Enquiries tab at the top of the page, Thank you for reading and hope this fixes your problem.